Furnetta LLC
136 E 2nd Street, Suite 1010, Casper, Wyoming 82601, United States
Phone: +1 (307) 301-5349
Email: info@furnetta.com
60-Day Return Policy
Furnetta accepts returns within 60 days from the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.
How to Initiate a Return
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Contact Us: Before returning any items, please contact our return team at info@furnetta.com to initiate the return process.
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Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
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Package the Item: Pack the item securely in its original packaging, including any accessories that were provided.
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Include RA Number: Clearly write the provided RA number on the outside of the package.
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Address for Returns: Please confirm our warehouse address with our team before shipping your return.
Crucial Notice on Shipping Costs: The customer is strictly responsible for all shipping costs both ways. This means you are responsible for paying for the return shipping, and the original shipping cost incurred by Furnetta to send the product to you is non-refundable and will be deducted from your total refund amount. We highly recommend using a trackable shipping service to ensure your return is successfully received.
Refund Process
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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Inspection & Processing: There is a processing time of 5–15 business days for refunds upon receiving the item.
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Credit Issuance: If your return is approved, your refund (minus the restocking fee and original shipping costs) will be processed, and a credit will automatically be applied to your original payment method within 15 business days.
Non-Refundable Items
Certain items are non-refundable, including:
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Opened or used products.
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Damaged or defective items due to customer misuse.
Freight Damage & Defects
Customers are required to notify Furnetta immediately upon discovering any freight damage.
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Proof of Delivery (POD): All instances of damage must be clearly noted on the Proof of Delivery (POD) at the time the item is received.
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Documentation: Customers must submit clear photographic and/or video documentation of the damage or defect, including images of the packaging (especially if it shows visible signs of damage).
Failure to follow these procedures will result in the immediate denial of returns, exchanges, or any requests for parts replacement or repair.
Minor Damage
In cases of minor damage or partial defects in the received order, the store will provide a repair or a replacement for the damaged part rather than a full return.
Order Cancellation
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Before Processing: Free cancellation is only possible if the order has not yet been processed.
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After 24 Hours / Post-Processing: If you change your mind after 24 hours or after the order has already been processed, you will be responsible for the return shipping costs, and a 30% cancellation/refund fee will apply.
Restocking Fee
A 30% restocking fee applies to all returned items that pass inspection and meet our return conditions. This fee covers inspection, refurbishing, and restocking costs. Additionally, as noted above, you will be charged for the original shipping costs of the delivery.
Contact Information
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Email: info@furnetta.com
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Support Hours: Monday through Friday (10 AM to 6 PM) ET
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Address: 136 E 2nd Street, Suite 1010, Casper, Wyoming 82601, United States
Contact Information
Trade name: Furnetta
Legal entity: Furnetta LLC
Phone: +1 (307) 301-5349
Email: info@furnetta.com
Address: 136 E 2nd Street, Suite 1010, Casper, Wyoming 82601, United States