We ship to the contiguous United States.

Orders of $200 or more ship free. Orders under $200 ship for $19.95 per order. Steam showers (Maya Bath) ship by LTL freight with curbside delivery for a flat $499 per order. The shipping cost shown at checkout is final; we never add shipping charges after your purchase.

Orders ship directly from the manufacturer or its US distributor, and handling time depends on the brand: NovaSolo orders and RADtec patio heaters ship within 1–3 business days; Nook office pods are built to order and ship within 3–8 weeks; Oak Street Manufacturing restaurant booths are made to order and ship within 4–5 weeks; A&L Furniture pieces are handcrafted to order and ship within 8 weeks (the ship date is confirmed by email after the order); LuxCraft dining tables, bar and counter sets, rockers, fire tables and swing stands that ship by freight truck leave the manufacturer within 7–10 business days and arrive in 2–3 weeks in total; Fire Pit Art fire pits and accessories are handcrafted to order and ship within 2–4 weeks; RenWil mirrors, lighting and accent furniture ship within 10–15 business days; orders for other brands ship within 3–10 business days, starting the business day following the date the order was placed. Full details are in our Shipping Policy, and all dates are estimates.

Once dispatched, standard delivery typically takes 3–5 business days. ComfortBilt pellet stoves and kamado grills ship by freight and typically arrive 6–10 business days after dispatch. Oversized furniture or custom-crated items may have significantly longer transit times.

Products marked “Pre-order” are not yet in stock at the manufacturer. The expected ship date shown on the product page is an estimate, and you can cancel a pre-order free of charge at any time before it ships.

Unless explicitly stated otherwise in writing, freight deliveries are tailgate deliveries: the carrier brings the shipment to your address, and you are responsible for unloading it from the truck. Please have two or more people or a loading dock available, and make sure your address is accessible by a 53-foot freight trailer. If a delivery fails because the item cannot be unloaded, redelivery, storage and carrier waiting charges are billed to you.

Yes. We provide tracking information so you can follow your order until it is delivered.

You can return an item within 60 days of delivery if it is unused, in the same condition you received it and in its original packaging. Opened or used products are non-refundable. Full details are in our Return Policy.

Email info@furnetta.com before sending anything back. Once your request is approved, you will receive a Return Authorization (RA) number and instructions; write the RA number on the outside of the package and confirm our warehouse address with our team before shipping.

The customer pays shipping both ways: return shipping is your cost, and the original shipping cost is non-refundable and is deducted from your refund. We recommend a trackable shipping service. A 20% restocking fee applies to all returned items that pass inspection and meet our return conditions. Restocking fees and shipping costs do not apply to damaged or defective items.

Once we receive and inspect your return, refunds are processed within 5–15 business days. If your return is approved, the refund (minus the restocking fee and original shipping costs) is credited to your original payment method within 15 business days.

Yes. You can cancel your order free of charge at any time before it ships, for a full refund. Once your order has shipped, it can no longer be cancelled, but you can return it under our Return Policy.

If the packaging is visibly damaged, note it on the delivery receipt (Bill of Lading) before signing. Then email info@furnetta.com within 7 days of delivery with photos of the item and the packaging. We will send a replacement part, repair or replace the item, or issue a full refund — at no cost to you.

Call +1 (307) 301-5349 or email info@furnetta.com, Monday to Friday, 10 AM to 6 PM ET.